The City of Fishers completed its acquisition of the areas of Fishers previously served by HSE Utilities on December 31, 2021. If you had been making payments to HSE, particularly automatically online, please be aware of changes you need to make.
For more details, see this Facebook post from the City of Fishers:
Beginning with your February bill, former HSE Utilities customers will receive instructions on what do to regarding this transition. Customers will also receive a postcard with instructions ahead of their February bill. Legacy Fishers Utilities customers’ account numbers will remain the same but will receive instructions to transition to the new online payment system.
No rate changes or interruptions in service are expected with this transition.
*All former HSE Utilities customers will receive a new account number from Fishers Utilities as a result of a new payment and account management system.* This means you cannot proactively create your online account until you receive your February bill with your new account number.
Any automatic payments currently active should be canceled and reconnected with your financial institution *once you receive your new account number.*
For more information on the acquisition, FAQs, or customer service, visit https://www.fishers.in.us/1380/Fishers-Utilities.
I tried calling but couldn’t get anyone. NOT HAPPY!